What to do when a pipe bursts: a step-by-step checklist
Water spraying from a wall or ceiling? Turn it off at the meter, keep clear of the electrics, then work through this checklist while help is on the way.
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Key takeaways
- Shut the water off first. The meter tap on your water meter, usually near the front boundary, controls the supply to the whole property.
- Keep people away from wet power points and the switchboard, and switch off an electric hot water system if a hot pipe has burst.
- The water pipes from Sydney Water's main to your taps are the owner's to repair. If water is bubbling up in the street or footpath, call us on 0468 207 504 and we find whose pipe it is.
- A burst water service is an urgent repair in a NSW rental. Tenants who can't reach the landlord can call Wilco's licensed plumbers on 0468 207 504 and be reimbursed up to a set limit.
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