A plumbing emergency at night: what to do first
Water pouring, sewage coming up or a hot water tank leaking in the dark. What to do first, when to call us, and what can safely wait until morning.
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Key takeaways
- Ring 0468 207 504 at any hour. A plumber answers 24/7, not a call centre, and talks you through making it safe.
- Water you can't stop: turn it off at the meter tap on the water meter, usually near the front boundary. Keep a torch where everyone can find it.
- Sewage coming up: stop using toilets and water, then call us. If the blockage is in Sydney Water's pipes, we report it for you and give you the job number for your claim.
- Once the water is off and the house is safe, a lot can wait until morning. If you're not sure, ring and ask.
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