Blocked toilet in a rental: who pays and who to call
A blocked toilet is an urgent repair in a NSW rental. Who to call first, what a tenant can do if the agent does not answer, and how the cost gets settled.
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Key takeaways
- A blocked or broken toilet is an urgent repair under NSW tenancy law. Tenants should report it to the landlord or agent straight away, by phone and in writing.
- If the tenant cannot reach the landlord or agent, they can call us on 0468 207 504 directly and have the cost reimbursed up to the limit NSW Fair Trading sets.
- Our written report on what caused the blockage is what landlords, agents and tenants use to settle who pays.
- If sewage is overflowing beyond the boundary or the neighbours have the same problem, the blockage may be in Sydney Water's pipes. Call us on 0468 207 504: we find where it is, and if it is Sydney Water's we report it and give you the job number for the claim.
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