Burst pipes and home insurance: getting the paperwork right

After a burst pipe: what to photograph, what our repair report includes, who owns which pipe, and how Sydney Water's hidden leak allowance works.

A plumber answers 24/7.

Key takeaways

Stop the water at the meter tap on the water meter, make the area safe, then photograph everything before anything is moved or thrown out.
Ask us for a written report: where the failure was, what failed, the likely cause, photos, and what was repaired.
In Sydney Water's area the owner owns every drinking water pipe from where it connects to Sydney Water's system to the taps, and that pipe can run beyond the boundary.
A hidden leak that a licensed Wilco plumber finds and repairs may qualify for Sydney Water's hidden leak allowance if you apply within a year of the repair.